Refund policy

Refund Policy – Digital Products

Digital Products – All Sales Final

Due to the nature of digital products, all sales are final.

Once a digital product has been purchased and delivered, we do not offer refunds, returns, or exchanges. Digital products include, but are not limited to:

  • Downloadable files

  • Templates

  • Guides

  • Courses

  • Toolkits

  • Software access

  • Digital bundles

Because digital products are instantly accessible upon purchase, we cannot revoke access once delivered.

Exceptions

Refunds may be considered only if:

  • The product was not delivered due to a technical issue on our end

  • You were charged multiple times for the same product

If you experience any issues accessing your purchase, please contact us within 7 days of purchase, and we will work to resolve the issue promptly.

Contact: support@sapphiresolutionsllc.org

Refund Policy – Design Services

Design Services Refund Policy

All design services are subject to the following refund terms:

Before Work Begins

  • If a cancellation request is submitted before any work has started, a refund may be issued minus any non-refundable deposits or processing fees, if applicable.

After Work Has Started

  • Once work has begun, no refunds will be issued for time, labor, or creative work already completed.

  • Any completed or partially completed work will be delivered as-is at the time of cancellation.

Custom & Personalized Work

All design services are custom and personalized, created specifically for the client. Because of this:

  • Refunds are not available once design work has started

  • Revisions are handled according to the terms outlined in your service agreement or project scope

Client Delays or Non-Response

If a project is delayed due to lack of client communication, feedback, or required materials:

  • No refunds will be issued

  • Project timelines may be adjusted at our discretion

Our contact information is posted below:

support@sapphiresolutionsllc.org